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- Enter your full email address and password. They have to be exactly as you used them to join. (Note: Email addresses must contain an @ and a period (.) in order to be valid (i.e. JaneDoe@ag.com).
- If you cannot remember your password, click the "forgot my password" link on the sign in page.
- If only a SIGN OUT button appears on the home page, you have been automatically recognized and are already signed in!
- If you have privacy, pop-up blocking or anti-virus programs on your computer, it might be affecting your ability to successfully log in. Please consult your manual to see what adjustments are necessary to allow you to access our site.
- If all else fails, email us and we will be happy to make sure that your account is in good order and provide instructions on anything we think might help.
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| If you cannot pick up or view an eCard you've been sent, please consider trying the following:
- Copy and paste the link included in your email into your web browser's "address" window.
- The security level of your email program is set too high. To learn about the security settings in your particular email program, please contact your email provider.
- Have the recipient check for the eCard in his junk email folder.
So the recipient will read it, we make the email look like it came from our customer (the sender of the eCards) and not directly from our address, "greetings@digital-inbox.com". There are some email providers that will see the discrepancy between the sender's address and the sender indicated in the subject line, and will filter the card and send it to the trash as junk mail. Additionally, You may wish to request that you or your recipient raise the issue with his ISP or System Administrator so that you are able to send or receive eCards from http://www.digital-inbox.com in the future.
If all else fails, email us and we will be happy to make sure that your account is in good order and provide instructions on anything we think might help. |
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Our video eCards are in a Flash format. To view these, you will need to have a Flash plug-in. You can download the Flash plug-in for FREE at http://www.macromedia.com
- Go to http://www.macromedia.com/software/flash/about
- Click "Player Download Center"
- Choose "Install Now."
- After installation is complete, please go to try link provided in your original email again. The eCard will automatically play from this point.
If you have downloaded the flash plug-in and are still unable to view video eCard on our site, please email us and we will be happy to provide further assistance. |
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| Slow modem speeds or slow computer processors can cause delays or slow video on our eCards. We recommend using a modem speed of at least 56k to connect to the web, and a computer processor speed of at least 133 MHz. We also recommend closing all other applications on your computer (except your web browser) while you are viewing our video eCards. If you still experience difficulty, you may want to install more memory on your computer. |
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First, please check your individual computer controls; like your volume is turned up and/or your headphones aren’t muted.
If you are using WINDOWS, there should be a "horn" icon on the bottom right hand corner of your computer screen. Double click on the icon and make sure the volume control is turned up loud enough, and that the mute square is not checked.
Consider also upgrading your Flash plug-in.
- Go to http://www.macromedia.com/software/flash/about
- Click "Player Download Center"
- Choose "Install Now."
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